How to request a second medical opinion
01
Contact us
via the following channel.
By e-mail
We will reply to you as soon as possible by email from: segundodiagnostico@occident.com
02
Please provide the following information
- ID card number
- Policy number
- Medical report
- Contact phone number
- Contact e-mail
03
We will review the documents and, if you are covered, we will put you in touch with the Clínica Universidad de Navarra
We will send you an invitation by email so that you can share all the documentation you have about your case with the centre.
04
A medical board will assess your case
And they will contact you to let you know their opinion.
Do you need help?
Get a second diagnosis for greater peace of mind
In case of serious illness we offer you a team of top-level professionals who will analyse your case individually, give a second medical opinion, and advise you on the most appropriate treatment.
What the second medical opinion service includes
- Heart attack.
- Coronary artery surgery.
- Stroke, haemorrhage or cerebral infarction.
- Cancer.
- Renal failure.
- AIDS.
- Immunologic diseases.
- Major organ transplants.
- Parkinson's.
- Alzheimer's.
- Surgical procedures.
*See exclusions in the General Conditions of the policy.
Frequently asked questions
The medical report of the second medical opinion together with the recommendations, where applicable, will be performed by the centre with which Occident has arranged the provision of this service.
Yes. You must have had one of the diseases covered by this service diagnosed. You also need to do the following:
- Request a second medical opinion in writing while the policy is in force.
- Provide the results of all clinical examinations and tests in your possession to demonstrate that you are suffering from one of the serious Illnesses referred to and need to undergo surgery.
If the documentation you provide is insufficient for a second medical opinion to be given, you will have to pay for any additional test(s) required to complete the information needed for a second opinion.
No. The second medical opinion service does not affect the price of the premium.
You can benefit from our second medical opinion service until all the serious illnesses defined therein are covered or, failing that, until you have undergone 5 surgical operations.