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How to request the free telephone legal advice service
How to request it
01
Contact us
via the following channel.
02
Have the details of your policy handy
They are necessary for us to provide the service.
03
A legal professional will attend to you as soon as possible
within 48 hours.
Do you need help?
Do you need help?
We answer your legal questions
Advantages
As an Occident customer, you have a legal team at your disposal to consult by telephone on any legal matter.
What the telephone legal advice service includes
What it includes
We offer legal advice for obtaining documents, such as:
- Proof of Life of the successors of the Insured party.
- Marriage certificate from the Ecclesiastical Archive.
- Civil Partnership Registry certificate.
- The will of the deceased Insured party.
- Official registry entries.
Similarly, it will also be possible to make legal enquiries over the phone on:
- Processing inheritances with a will, inheritances without a will, acceptance or renunciation of inheritances and asset inventory.
- Fiscal matters regarding Inheritance and Donations tax.
Our team will answer any questions by telephone about:
- Procedures regarding collecting pensions, rights and benefits from insurance and financial products contracted by the insured party.
- Subrogation in property rental contracts as the lessor, tenant or usufructuary of the property, and the administrative steps to be made for subrogation by the successors.
- Steps to be taken during accident claims.
- Your rights regarding:
- A residential rental contract.
- Defective products or repairs.
- Owners association.
- Loss of luggage at the airport.
- The public administration.
- The construction company that built your home in the event of building defects.
- Improper billing from utility supply contracts: water, gas, electricity or telephone.
- Employment contract: salary, geographical mobility, schedule, holidays, etc.
- In the event of death or disability of the insured party and in favour of the injured heirs, claims are guaranteed for breach of contract by other private insurers derived from personal insurance policies, for the purpose of giving effect to the rights that generally derive from personal insurance policies, whose benefits are derived from the occurrence of the event.
- The procedure is only guaranteed via administrative channels, legal channels being excluded.
- In the event of the death or disability of the insured party and in favour of the beneficiaries, we will accompany you in claiming benefits for widowhood, orphanhood and permanent disability from the National Social Security Institute or other responsible bodies.
- The procedure is only guaranteed via administrative channels, legal channels being excluded. The maximum limit for fees and expenses is €3,000.
- In the event of the insured party's death, the following documents are guaranteed to be obtained in favour of the beneficiaries:
- Certificate of last will.
- Death certificate.
- Birth certificate.
- Marriage certificate.
Frequently asked questions
FAQs
Not necessarily. You may make enquiries about any legal or personal matter regarding your private or family life.
You can request as many services as you need. There is no limit on consultations.
No. Telephone legal advice is a courtesy service for Occident customers, and it is not linked to the cost of the premium.
Policies most popular that include this service
Linked policies