How to request the assistance service for businesses and shops
01
Contact us
via the following channel. If it is not an urgent case, we recommend you to do so on working days between 9 am and 6 pm.
02
Have the details of your policy handy
They are necessary for us to provide the service.
03
A professional will call you
to confirm an appointment.
Do you need help?
The assistance your business needs
Thanks to this service, you can deal with any unforeseen event, with the best professionals at your service, regardless of the time of day.
What the assistance service for companies includes
If you are unable to enter or leave your business as a result of an incident, we can arrange for a locksmith to help you open the door.
We will provide you with a qualified professional to handle any unforeseen event on your premises or in your business: plumbing, electricity, glass, locksmiths, carpentry, gardening, aerial installers, domestic appliances, masonry, TV and video, painting, blinds, plasterers, carpet layers, parkers, metal carpentry, upholstery, varnishers, contractors, small transports or cleaning.
If you run out of power, we will send an operator to your business as quickly as possible to try to fix the problem and restore the power supply. Travel costs are included as well as 3 hours of labour.
If your business or premises has been compromised by an incident, we will provide you with qualified security personnel for a period of 48 hours, completely free of charge.
Frequently asked questions
Plumbing, electricity and locksmith services will be provided with the maximum possible urgency. Other services must be requested from the assistance centre from Monday to Friday between 9 am and 6 pm.
Travel costs will be free of charge. You will only need to pay the cost of labour and materials.
We offer a 3-month guarantee on all work carried out.
An emergency repair is one that is strictly necessary to avoid further damage after an accident and provide a temporary solution to the problem.
Assistance does not affect the price of the premium.