How to request the assistance service for owner associations
01
Contact us
via the following channel. If it is not an urgent case, we recommend you to do so on working days between 9 am and 6 pm.
02
Have the details of your policy handy
They are necessary for us to provide the service.
03
A professional will call you
to confirm an appointment.
Do you need help?
Make sure your owner association has everything it needs
With Owner association assistance you can deal with any unforeseen event, with the best professionals at your service, regardless of the time of day.
What the owner association assistance service includes
We provide you with a qualified professional to handle any unforeseen event in the communal areas of your property: plumbing, electricity, glass, locksmiths, carpentry, gardening, aerial installers, domestic appliances, masonry, TV and video, painting, blinds, plasterers, carpet layers, parkers, metal carpentry, upholstery, varnishers, contractors, small transports or cleaning.
If you are unable to enter or leave your community as a result of an incident, we can arrange for a locksmith to help you open the door.
If you run out of power, we will send an operator to your home as quickly as possible to try to fix the problem and restore the power supply. Travel costs are included as well as 3 hours of labour.
If your community has been compromised by an accident, we will provide you with qualified security personnel for a period of 48 hours, completely free of charge.
Frequently asked questions
At Occident we guarantee work carried out for a period of 3 months.
When a service is urgent (plumbing, electricity and locksmith), it will be performed as quickly as possible. The rest of the services must be requested by calling the telephone number indicated from Monday to Friday working days between 9:00 am and 6:00 pm.
No, travel costs will be free of charge. The owner association will only need to pay the cost of labour and materials used.
Emergency repair is regarded as any action that is strictly necessary to avoid further damage after an accident and provide a temporary solution to the problem.
Owner Association Assistance does not affect the amount of the insurance premium.