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How to request the home care service
How to request it
01
Contact us
via the following channel.
02
Have the details of your policy handy
They are necessary for us to provide the service.
03
A professional will contact you
to arrange an appointment and provide the service.
Do you need help?
Do you need help?
Get the attention you deserve at home
Advantages
The home care service can locate and organise social, medical and home assistance services.
What the Home care service includes
What it includes
- Physiotherapy.
- Chiropody.
- Delivery of medicines.
- Maintenance and cleaning of the house.
- Sweeping and scrubbing floors.
- Shopping, preparing and cooking of food.
- Laundry and ironing (not delicate items).
- Help with personal hygiene and personal care.
- Mobility support: help with getting into and out of bed, moving from the bed to a chair and vice versa, etc.
- Supervision of medication.
- Food shopping, preparation and cooking.
- Keeping company at home and providing support outside the home.
Frequently asked questions
FAQs
It will depend on your place of residence, but you will normally receive the service after 3 to 10 working days.
They will be available to you in 24 to 48 hours on weekdays.
After ordering, an assistant will go to the home to collect the prescription and the amount of the purchase, carry out the service and deliver the medicines to the home, with the cost of the purchase being paid for by the insured party.
The home care service is not linked to the price of the premium.
Policies most popular that include this service
Linked policies