How to file a home claim
01
Contact us
via one of the following channels.
02
Identify yourself
Using the means of communication you have chosen.
03
Get the following information ready to file the claim
- Date, time and place of the incident. We need this information so that we can properly process your claim, so please make sure you give it to us correctly.
- A brief description of what happened.
- Say whether any authorities were involved.
If a third party has been injured or is responsible
- Your policy or claim number
04
We will process your claim
And we will give you an answer as soon as possible.
Need help?
We're here to help
If you have had an accident at home, contact us and we'll give you a fast response so nothing gets in the way of the peace of mind you're looking for at home.
Frequently asked questions
At Occident, we have a network of specialist repairers to handle any repairs you need. These repairers are subject to standards that ensure the work is carried out to the highest quality standards. Please note that in order to benefit from these advantages, you have to enter the correct claim date on the claim form.
The first and most important step is to file a claim with all the correct information so we can dispatch the repairer to you as soon as possible. Depending on the urgency, we offer 24/7 customer service to fix the source of the emergency and subsequently repair the damage completely.
Even if the source of the damage is not in the insured property, we recommend you report the incident to us as soon as you find out about it, since we have to process the claim with the other insurance company.
Depending on the type of claim you file, we may ask you for additional documentation. For example, if you are robbed or mugged in the street, the police report will always be required.